Frequently Asked Questions
Everything you need to know about Casey Casey's artisanal collections.
What defines the unique texture of Casey Casey garments?
Each piece undergoes a specialized washing and dyeing process in our Paris atelier. This intentional treatment creates the signature 'crinkled' look and soft, lived-in feel that defines our brand aesthetic.
How do I choose the correct size?
Casey Casey designs typically feature an oversized, relaxed silhouette. We recommend checking the specific measurements on each product page or selecting your usual size for the intended voluminous fit.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 3 to 7 business days. Please note that international orders may be subject to local customs duties.
How should I care for my Casey Casey items?
To maintain the integrity of our hand-finished fabrics, we recommend a gentle machine wash at 30 degrees Celsius or professional dry cleaning. Avoid heavy ironing to preserve the natural texture of the fabric.
What is your return policy for online orders?
We accept returns within 14 days of delivery, provided the items are in their original, unworn condition with all tags attached. Please contact our support team to initiate a return authorization.
Are your collections produced sustainably?
Sustainability is core to our ethos. We focus on small-batch production, utilize high-quality natural fibers, and manufacture locally in France to ensure ethical labor practices and minimize our carbon footprint.